Rebooting modem has fixed this issue on many PC's and Networks I have worked on over the years. Optus’s 4G backup modem is called the Optus Ultra WiFi modem and works much the same as Vodafone and Telstra’s models. Strange.... whenever there is a hardwire connection problem, the WIFI keeps going. @JayceeHall if the reset doesn't work then contact technical support via livechat to seek assistance, maybe a replacement modem is the answer. Yes the main modem/router provides me the wireless wifi for the main house with the camera & Orbi connected. Hi - did you do a 'power down and power up' restart or did you do 'a paperclip into the restart hole with modem power on for 10 seconds' restart? Optus 4G Home Internet delivers high speed 4G internet on a range of value-packed plans. Establish a wireless connection to the internet. Symptoms: Connect a device to Wireless network; Resolution: After about 10 minutes, everything was back and working. Connecting my device to Wi-Fi network If you want to use Wi-Fi to gain access to the internet, you need to establish a connection to a Wi-Fi network. You don’t need to choose between a great network and great value. He used several rude words to describe the routers and said many of them come DOA. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. These will vary depending on the gadget you’re connecting to. Initial Internet access using wired Desktop or Laptop is working. It may assist you with Optus if you have information from the Command Line Console screens using [ifconfig (if Apple)] or [ipconfig/all(if Windows)] to confirm the wireless device has an IP address, is using the Modem as the DNS Gateway for connection to the Internet and also in the same screen, [ping google.com] for any connection information. Second problem I found was after a call to service with a 30 minute wait (that confirmed the neighbourhood service was ok) I was told I would have to buy a new router.... WHAT? Third, The router has started limiting its hardwire connections to just one device. All lights on modem are green, excellent strength. 4G Home Internet Modems like the 4G Huawei B818 are available at Optus. With no installation or phone line needed, get quick and fast internet without the hassle today. If you have either of these services and have a spare telephone cable, can you replace the existing one and see if DSL LED stays on or check the firmness of the existing connection at the wall socket - the terminations inside the socket may also need inspection. Explore our huge range of internet products and plans. The modem in your home controls how many devices can be connected to the internet, and plugs directly into your home’s internet … Remember, you need to start using your modem before you can use this function. check wifi password entered on your device are still correct. Glad you are back on the air. And some ISP's only allow so many devices connected at once or in a lifetime. Please help. A7000 connecting to router but not internet Today, we got the new gigabit connection from Verizon. Our First problem was anything hardwire connected would loose internet connection. Connect one end of the cable to the yellow Ethernet Port on your shiny new modem and the other to the back of your computer. Thank you for the feedback. It seems a hard reboot (with "pin" reset has done it. The first step is to check whether your current speeds are slower than the expected speeds for your internet type. A modem is the device that sits at the heart of your home internet connection, acting as a gateway between your internet-capable devices and the internet itself. Make sure you're connected to your home internet WiFi … BUY A REPLACEMENT ROUTER THAT WAS PART OF THE PACKAGE? Optus Apn settings – Step by Step Setting. Find out how you can get connected to nbn with Optus Home Internet services. Sometimes dsl light isn’t on or flashing either, I have nbn and had trouble with the wall socket and cable when installed so I’ll check this out.. the modem could be on its way out too. Enjoy a convenient internet connection either at home or on-the-go with our data-packed flexible 4G home internet plans. Hi - do you have ADSL or NBN FTTN and can you make and receive telephone calls when you have no Internet? Hope this helps. Solved: Go to Solution. I remember the contract technician as he installed Optus speaking about the modems as he gave up with the first one he tried to install. Optus is one of the best operators in Australia, it is a very worthy Internet provider. I know just enough to connect the bits and bobs where they're supposed to go (yay for how to booklets) but unfortunately not enough to figure out why the Internet light stays orange (not connected). The NBN box is showing two lights are green (power and optical) and one in orange (UNI-D 1). Poor ADSL in my area. Cancellation fee There is no cancellation fee for this plan. Can you connect to the Internet via a LAN cable connected to a PC or is it just not connecting when you use Wi-Fi? View your usage, get billing support and much more with the My Optus app, download it, Wifi is connected, no internet connection, Re: Wifi is connected, no internet connection. You can also have a quick look at the ADSL cable to see if it’s broken or twisted. Like the other major telcos Optus’s NBN plans are contract-free. Usually, you can connect to the internet from within the modem application (Optus Mobile Broadband) as soon as it has been installed on your computer. Modem charges $252 Optus will cover the cost of the modem if you remain connected for 36 months (i.e. Have rebooted all devices including NBN, Modem, Fetch TV etc. Free Shipping included. If the later and no change to circumstances, might be worth contacting Optus support and get them to remotely diagnose the modem to verify if there is a technical problem with the existing modem. Below we will consider various optus internet plans for every taste and for various purposes. My income generating requires three devices connected. Hey @AmyParker87 it'd definitely be worth having a chat with Tech Support when you get a chance and they can check if the modem has burnt out or not. Re: Optus modem Wi-Fi light not working @newline , yes mine was the V2 that has the wifi issue, I was able to resolved it with about 5 resets. If the Internet is not working on all the devices connected to the network, then chances are there is a problem with your Router/Modem. Solved! Re: Wifi is connected, no internet connection Hey @AmyParker87 it'd definitely be worth having a chat with Tech Support when you get a chance and they can check if the modem has burnt out or not… You can test your internet speed in the My Optus app or using a third party test such as this online speed test. I still cannot connect. How looking for fastest 4G modem + antenna + router to share internet connection in home amongst various devices via … We want something like PCAnywhere or VNC on the laptop to remotely monitor our software. Learn more I have rung up and activated the sim card on arrival. Set up my modem for internet manually. If you cancel your plan within 36 months, you will pay the remaining modem cost that Optus was going to cover. Dong Ngo/CNET You may have noticed that your router and modem have, like, a … Alternatively, connecting your iPhone or iPad to a computer with iTunes installed (and internet access) will update your APN settings automatically. APN settings for popular providers Below are the APN details to enter into your device if they're not listed already. . Actually that’s basically why I asked the above question as I got confused.Commonly, for most Optus home internet users, they only need one of the two devices for their NBN connection. He once told me he had trouble with his router and Optus was right out there and replacing it, FREE. Internet connection not working at first startup ... That does not matter if 9 connect and one does not. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This service, then it will be more convenient and easier to evaluate the quality of the internet connection to... 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